Last updated: 14 July 2026
These Terms & Conditions govern your access to and use of the DIGNETI website and, where applicable, the purchase or use of services offered by DIGNETI. By accessing this website, submitting an enquiry, placing an order, or otherwise engaging DIGNETI through the website, you agree to be bound by these Terms. If you do not agree, you should not use the website or purchase services through it.
DIGNETI is a digital agency providing digital marketing, automation, CRM, content, and related business services. The contracting party for the purposes of these Terms is:
DIGNETI
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: info@digneti.com
These Terms apply to:
Your access to and use of the DIGNETI website.
Any enquiry, booking, request, or communication made through the website.
Any order, purchase, subscription, or engagement for services placed through the website, unless separate written terms are agreed for that specific engagement.
If DIGNETI issues a proposal, statement of work, order form, service agreement, or other written commercial document, that document may supplement these Terms. If there is any conflict, the more specific service document will take priority to the extent of the inconsistency.
You may use the website only for lawful purposes and in accordance with these Terms. You must not misuse the website, attempt to gain unauthorised access to it, interfere with its functionality, introduce malicious code, or use the website in a way that could damage DIGNETI, its systems, or other users.
DIGNETI may suspend, restrict, or terminate access to the website at any time where necessary for maintenance, security, legal compliance, or protection of its legitimate interests.
Any services described on the website are provided for general information only and may be updated, changed, withdrawn, or restructured at any time. DIGNETI makes reasonable efforts to ensure descriptions are accurate, but website descriptions do not guarantee that any service will be available exactly as displayed at all times.
Unless expressly stated otherwise in writing, DIGNETI’s services are business services provided on a professional services basis. Timelines, deliverables, channels, tools, and outcomes may depend on client cooperation, approvals, access, third-party systems, and factors outside DIGNETI’s direct control.
Submitting an enquiry, booking a call, or adding a service to a basket does not, by itself, create a binding contract. A binding agreement is formed only when DIGNETI accepts the order, confirms the engagement in writing, issues an invoice or checkout confirmation, or begins delivery of the agreed services, whichever occurs first.
DIGNETI reserves the right to accept or reject any order or service request at its discretion, including where a service is unavailable, unsuitable, incorrectly priced, outside scope, or where payment or onboarding requirements are not completed.
To enable DIGNETI to provide services effectively, you agree to provide accurate information, timely feedback, necessary approvals, and access to any relevant systems, accounts, assets, or materials required for the engagement. Delays caused by incomplete information, late approvals, restricted access, or missing assets may affect delivery times, outputs, or project scope.
You are responsible for ensuring that any materials, instructions, data, content, or assets supplied by you do not infringe the rights of any third party and comply with applicable law.
Unless stated otherwise, prices displayed on the website are in Pounds Sterling (£). DIGNETI reserves the right to change pricing at any time, but any confirmed order will be charged on the basis agreed at the time of acceptance.
Unless expressly stated otherwise, prices may be exclusive of VAT or other applicable taxes. Where tax applies, it may be added at checkout, invoice stage, or as otherwise required by law.
Payment may be collected through Stripe or other payment methods made available by DIGNETI from time to time. By providing payment details, you confirm that you are authorised to use the selected payment method and that the information supplied is accurate and complete.
Unless otherwise agreed in writing:
Setup fees, onboarding fees, and one-off project fees may be payable in advance.
Subscription, retainer, or recurring service fees may be billed in advance on a recurring basis.
DIGNETI may suspend work, withhold deliverables, pause access, or delay onboarding where payment is overdue or unsuccessful.
Where a payment fails, is reversed, is disputed without valid grounds, or is not authorised, DIGNETI may cancel or suspend the relevant order or service.
Unless expressly stated otherwise in writing, all sales are final and payments are non-refundable. This includes setup fees, onboarding fees, strategic work, implementation work, and any time or resources allocated to your project once delivery has begun.
If a recurring service is offered on a subscription or retainer basis, cancellation terms, notice periods, and renewal arrangements may be set out on the relevant order form, checkout page, invoice, proposal, or separate service agreement. Where no separate written cancellation arrangement exists, DIGNETI reserves the right to require reasonable written notice before ending recurring services.
DIGNETI may use or recommend third-party tools, software, platforms, domains, CRMs, payment processors, messaging systems, analytics tools, social platforms, or hosting services as part of its services. Service delivery may depend partly on the availability, functionality, policies, pricing, approvals, or technical limitations of those third-party providers.
DIGNETI is not responsible for outages, suspensions, policy changes, access restrictions, account bans, pricing changes, platform limitations, or technical failures caused by third-party providers. Any third-party services used by you may also be subject to separate terms imposed by those providers.
Unless otherwise agreed in writing, all intellectual property rights in the website, DIGNETI branding, copy, systems, frameworks, processes, templates, documentation, and pre-existing materials belong to DIGNETI or its licensors.
Subject to full payment of all fees due, DIGNETI may grant you a limited, non-exclusive, non-transferable right to use final deliverables created specifically for you for your internal business purposes, subject to any service-specific restrictions agreed in writing. DIGNETI retains all rights in its methods, know-how, templates, strategies, automations, and underlying systems unless expressly assigned in writing.
You must not copy, reproduce, republish, sell, adapt, distribute, reverse engineer, or commercially exploit DIGNETI materials without prior written consent, except where expressly permitted.
Where confidential information is shared in connection with an enquiry, proposal, project, or service relationship, each party should treat that information as confidential and should not disclose it to third parties except as reasonably necessary for the performance of the services, where disclosure is required by law, or where the information is already lawfully in the public domain.
The website and its content are provided on an “as is” and “as available” basis. While DIGNETI makes reasonable efforts to keep information accurate and up to date, no guarantee is given that the website will be uninterrupted, error-free, secure, or suitable for every purpose.
To the fullest extent permitted by law, DIGNETI does not guarantee any particular commercial result, volume of leads, sales outcome, ranking position, conversion rate, revenue increase, or business performance unless expressly agreed in writing.
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful. Subject to that, DIGNETI shall not be liable for any indirect, incidental, special, consequential, or punitive loss, or for any loss of profit, loss of revenue, loss of opportunity, loss of goodwill, loss of anticipated savings, loss of data, or business interruption arising out of or connected with the website or services.
To the fullest extent permitted by law, DIGNETI’s total aggregate liability arising out of or in connection with the relevant services or these Terms shall not exceed the total fees paid by you to DIGNETI for the specific service giving rise to the claim during the three (3) months immediately preceding the event giving rise to liability, unless otherwise agreed in writing.
You agree to indemnify and hold harmless DIGNETI, its affiliates, directors, employees, contractors, and representatives against claims, liabilities, damages, losses, and expenses arising out of or connected with your misuse of the website, breach of these Terms, unlawful conduct, or materials supplied by you that infringe third-party rights or applicable law.
DIGNETI may suspend or terminate access to the website or services, in whole or in part, with immediate effect where you breach these Terms, fail to pay amounts due, misuse the website, create legal or reputational risk, or prevent DIGNETI from delivering the services effectively.
Termination or suspension does not affect any accrued rights, payment obligations, intellectual property protections, confidentiality obligations, or liability provisions that are intended to survive termination.
Use of the website and any personal data collected through it is also governed by DIGNETI’s Privacy Policy. If DIGNETI processes personal data as part of delivering services, additional data protection terms may apply depending on the nature of the engagement and each party’s role.
DIGNETI may update these Terms from time to time. The most current version will be published on the website with the updated effective date. Continued use of the website or continued engagement with DIGNETI after changes take effect constitutes acceptance of the revised Terms.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
A failure or delay by DIGNETI to enforce any right or provision does not amount to a waiver of that right or provision.
You may not assign your rights or obligations under these Terms without DIGNETI’s prior written consent, but DIGNETI may assign or transfer its rights and obligations where reasonably necessary.
These Terms and any dispute or claim arising out of or in connection with them, the website, or the services shall be governed by the laws of England and Wales.
Subject to any mandatory legal requirements, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
For questions about these Terms & Conditions, contact:
DIGNETI
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: info@digneti.com
